• Order Processing Time

We begin preparing your order within 24 business hours after your payment is confirmed. During peak seasons or high-volume periods, processing may take slightly longer — but we always work to keep things moving smoothly.

• Shipping Timeframe

Your delivery window begins after the order has shipped, not at checkout. Standard transit time is typically 7–20 business days, depending on destination and carrier conditions.

• Shipping Costs

We do not display flat shipping rates or specific fees — delivery costs are calculated at checkout based on destination and method.

• Delivery Issues & Non-Receipt

If you have not received your package, contact us within 24 hours of the carrier marking it as delivered. If proof of non-receipt is provided and verified, we will arrange either a reshipment or a refund.

• Refused Deliveries

If an order is refused at delivery, a refund will be processed once the package is returned to us. Please note that shipping fees are not refundable.

• Unauthorized Returns

If a package is returned without our approval, we may refuse the package. Any costs resulting from unauthorized returns are the responsibility of the customer.